PRODUCTION TIME & SHIPPING
Please don’t hesitate to contact us if you need to receive your items by a specific date. If no date is specified when placing the order, we will proceed with the order based on our standard production time of 2 to 3 weeks.
If you are in urgent need of an item and located in Hong Kong, you may also contact us and make an appointment to our Experience Shop in Sheung Wan where you could purchase our items there (subject to our stock availability).
FREE SHIPPING & SHIPPING TIME (HONG KONG / US / UK / SINGAPORE / MALAYSIA / AUSTRALIA / JAPAN / KOREA / TAIWAN / MACAU)
For shipping addresses in Hong Kong, Taiwan and Macau, free shipping will be provided using SF Express standard delivery. Delivery time is usually within 1-2 working days to Hong Kong & Macau, 3-4 working days to Taiwan. Express Lalamove delivery within Hong Kong is also available with additional fees, please contact us for more information.
For shipping addresses in the US, Australia, UK, Singapore, Malaysia, Japan, Korea, free shipping will be provided using Hong Kong Post e-Express delivery, delivery time is usually within 1-2 weeks (US addresses within 2-3 weeks). Express delivery by DHL is available and a delivery date can be guaranteed. Please contact us for a DHL shipping quote if an express delivery is needed to meet your important date.
INTERNATIONAL SHIPPING FEES & SHIPPING TIME (REST OF WORLD)
For all other international customers, free Shipping will be provided to all purchases over HKD1500 during checkout. SF Express International Shipping or Hong Kong Post e-Express are used as our standard international shipping and the delivery time is usually within 1-2 weeks with online tracking available on your parcel status. Please take note that it might take a few more days to deliver to remote areas.
For purchases below HK1500, we will charge a flat rate of HK$100 as the shipping fee.
We recommend not to wait until the last minute to purchase your items. However, express delivery by DHL is available and a delivery date can be guaranteed. Please contact us for a DHL shipping quote if an express delivery is needed to meet your important date.
Please kindly understand that our product costs do not include any import tax and duties at your country, buyer is responsible for the import tax and duties (if any). Also, please note that our parcel will not be declared as a gift or in a lower value.