PRODUCTION TIME & SHIPPING

PRODUCTION TIME

Please don’t hesitate to contact us if you need to receive your items before a specific date. If no specific date is requested when the order is placed, we will proceed your order with our standard production time of 2-3 weeks.

EXPERIENCE SHOP

If you are in urgent need of an item and located in Hong Kong, you may also contact us and make an appointment to our Experience Shop in Sheung Wan where you could purchase  our items there (subject to our stock availability).

SHIPPING IN HONG KONG

For Hong Kong local customers, free shipping will cover SF Express standard delivery, delivery time is usually within 2-3 working days. Express Lalamove delivery is also available with additional fees, please contact us for more information.

INTERNATIONAL SHIPPING (OUTSIDE OF HONG KONG)

For USA, AUSTRALIA, CANADA, UK, NEW ZEALAND, EUROPE & other international customers, free Shipping will be applied automatically to all purchases over HKD1300 during checkout. We use SF Express International Shipping as our standard international shipping and the delivery time is usually within 1-2 weeks with online tracking available on parcel status. Please take note that it might take a few more days to deliver to remote areas.

We recommend not to wait until the last minute to purchase your items. However, express delivery by DHL is available and a delivery date can be guaranteed. Please contact us for a DHL shipping quote if an express delivery is needed to meet your important date.

Please kindly understand that our product costs do not include any import tax and duties at your country, buyer is responsible for the import tax and duties (if any). Also, please note that our parcel will not be declared as a gift or in a lower value.